As we deal in digital services such as website designing, development, and maintenance, all services are customized and initiated as per the client's requirements. Therefore, once the work has commenced, we generally do not offer returns or full refunds.
However, we do value your satisfaction. In case of any genuine concerns or dissatisfaction with the services provided, you may reach out to us within 7 days of product delivery. We will review the matter, and if it qualifies under reasonable grounds, a partial refund or service revision may be offered at our discretion.
Please note:
At pypex.net, we strive to ensure a satisfying shopping experience for all our customers. If you're not completely happy with your purchase, please ensure these points:
1. Return Eligibility
You may request a return or re-edit if:
The product is not as per your stated requirement, or the product contains bugs and glitches.
You can notify us within 7 days of receiving the product.
To be eligible for a return:
The item must be not edited, and not transferred to any third party.
Please ensure that you have your invoice.
2. Cancelled before the delivery -
Once the project has started, partial refunds may be applicable depending on the stage of completion at the time of cancellation.
If you choose to cancel the project before final delivery, you will be charged based on the work completed up to that point, as per the project timeline and progress. The remaining balance will be refunded withing 7 working days.
3. How to Request a Return -
To initiate a return or replacement:
Email us at info@pypex.net
Include your order ID, service name, and clear description of the issue
Our support team will assess your request and provide the further details.
4. Refund Process -
Once your query is received and inspected:
You will be notified about the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days.
The amount will be credited to your original payment method.
5. Delay from Client's End -
Refunds are not applicable for delays caused by the client, including failure to provide content or approvals on time.
6. Cancellation Policy -
Orders can be cancelled before delivery by contacting our support team.
Once delivered, the order can only be edited as per the policy mentioned above.
7. Contact Us For any refund, return, or cancellation queries:
info@pypex.net
At pypex.net, we understand that sometimes plans change. Our cancellation policy is designed to be simple and flexible while ensuring a smooth shopping experience.
8. Project Cancellation (Before processing) -
You may cancel your project before it start to process.
To cancel, please contact us at info@pypex.net with your Order ID.
If the project has not yet started to process, we will cancel it and process a full refund to your original payment method within 5–7 working days.
9. Cancellation (After start processing)
Once your project has started, partial refunds may be applicable depending on the stage completion at the time of cancellation.
10. Automatic Cancellations
We reserve the right to cancel your order under the following conditions:
Payment not received or failed transaction.
Project unavailable.
Project flagged for fraudulent activity.
Incorrect or incomplete contact details.
In such cases, we will notify you and issue a full refund where applicable.
11. Modification of Orders
Project can be modified before the completion of your project.
Once your project is completed and hosted, modifications will only be entertained if they align with your originally provided instructions or in the case of glitches or technical bugs from our side.
If you request additional changes or features that were not mentioned during the initial development phase, such modifications will be considered as new requirements and will be charged accordingly.
12. Contact Us
For cancellations or support: